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Oct 23rd, 2018
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- ### Do not reply below this line ###
- October 22, 2018, 23:52 -0400
- Sorry to hear that someone has gotten to your account, I will be glad to help you secure and get back to your account.
- Before we proceed, we hope that you have already taken measures to secure your email address as well to prevent further compromise. On my end, I issued a hard password reset on your account. A hard password reset logs your account out of all places it was logged into, wipes your current password, and completely locks all account functionality until you reset your password via the link sent directly to the email address associated with the Epic account.
- When changing your password, please make sure to use a password that is *completely unique* to your Epic account and isn't shared with any other online account credentials you own.
- Please review our Account Security Bulletin (http://fortnitehelp.epicgames.com/customer/en/portal/articles/2921261-account-security-bulletin) to ensure your account is secure and prevent future issues from happening.
- Please consider enrolling in Two Factor Authentication (http://fortnitehelp.epicgames.com/customer/en/portal/articles/2879127-what-is-two-factor-sign-in-and-how-do-i-opt-in-) to further protect your account.
- To disable Two-Factor Authentication (2FA), you must provide the information below so we can verify that you own the account. Please keep in mind, if you have the original backup codes, you can use them to access your account.
- 1. Your public IP address(es) (IPv4), which you can find by searching 'What is my IP address' in your internet browser; if you use multiple devices, please include all IP addresses
- 3. An invoice ID for any Epic Games purchase you made on the account (the Invoice ID begins with the letter 'A' and is followed by 8 digits; example: A12345678)
- 4. Locations (city, state/province) where you made purchases on the account
- 6. Last 4 digits of the first payment card used on the account
- 8. Names of any PlayStation, Switch, Twitch, or Xbox accounts connected to your Epic Games account and the dates when they were connected
- We also require at least one document related to proof of identity. Please attach an image of one of the following items:
- - Personal identification
- We're serious about player security, so if we're unable to verify you own the account, we won't be able to make any changes.
- Please do not hesitate to contact us again if you have any further questions or concerns.
Customer Service Fortnite
Epic Games Fortnite Download
### Do not reply below this line ### Epic Games Player Support - Mark I. October 22, 2018, 23:52 -0400 Hello John, Thanks for contacting Epic Games Player Support. Sorry to hear that someone has gotten to your account, I will be glad to help you secure and get back to your account. Before we proceed, we hope that you have already taken measures to secure your email address as well to prevent further compromise. On my end, I issued a hard password reset on your account. A hard password reset logs your account out of all places it was logged into, wipes your current password, and completely locks all account functionality until you reset your password via the link sent directly to the email address associated with the Epic account. When changing your password, please make sure to use a password that is *completely unique* to your Epic account and isn't shared with any other online account credentials you own. Please review our Account Security Bulletin (http://fortnitehelp.epicgames.com/customer/en/portal/articles/2921261-account-security-bulletin) to ensure your account is secure and prevent future issues from happening. Please consider enrolling in Two Factor Authentication (http://fortnitehelp.epicgames.com/customer/en/portal/articles/2879127-what-is-two-factor-sign-in-and-how-do-i-opt-in-) to further protect your account. To disable Two-Factor Authentication (2FA), you must provide the information below so we can verify that you own the account. Please keep in mind, if you have the original backup codes, you can use them to access your account. 1. Your public IP address(es) (IPv4), which you can find by searching 'What is my IP address' in your internet browser; if you use multiple devices, please include all IP addresses 2. Date when you created your Epic Games account 3. An invoice ID for any Epic Games purchase you made on the account (the Invoice ID begins with the letter 'A' and is followed by 8 digits; example: A12345678) 4. Locations (city, state/province) where you made purchases on the account 5. The original display name for the account 6. Last 4 digits of the first payment card used on the account 7. Date of your last login 8. Names of any PlayStation, Switch, Twitch, or Xbox accounts connected to your Epic Games account and the dates when they were connected We also require at least one document related to proof of identity. Please attach an image of one of the following items: - Passport - Personal identification - Recent rent or mortgage statement We're serious about player security, so if we're unable to verify you own the account, we won't be able to make any changes. Please do not hesitate to contact us again if you have any further questions or concerns.